Privacy policy

Last updated: June 2026

This Privacy Policy describes the way Cisolo ("we", "us", or "our"), gathers, handles, and safeguards your personal information whenever you browse our website, complete a purchase, or get in touch with us (together, the "Services").

Using our website means you accept the practices set out below.

Who We Are

Store Name: CISOLO
Store Address: 13504 N Wide View Dr
Oro Valley, AZ 85755,

Warehouse Address: 6801 N Cotton Ln Litchfield Park, AZ 85340, USA

Email: info@cisolo.com
Phone: +19285752276

The Data We Gather

Details you hand to us directly. As you shop and interact with us, we may record your full name, your billing and shipping addresses, your email and phone number, payment confirmation details, your purchase history, anything you write to our support team, and — if accounts are switched on — your login details. We need this to fulfil orders and look after you as a customer.

Details collected on their own. The moment you land on our site, certain technical signals are logged automatically: your IP address, the browser and device you're on, which pages you open and what you click, the site or search term that brought you here, the date and time of your visit, and a rough location derived from your IP. This keeps the site running, secure, and improving.

Details from outside parties. Now and then we receive information about you from vendors, service partners, or social platforms that support our operations — for instance analytics figures, ad-performance data, or publicly available details that help us sharpen the Services.

Cookies and similar tools. Cookies, pixels, web beacons, and comparable technologies keep the site working, hold on to your preferences, gauge performance, block fraud, and surface ads that fit you. Where the law demands it, non-essential cookies switch on only after you say yes. You can review or turn off cookies in your browser, though a few features may stop working properly if you do.

Why We Use It

  • Getting your order to you: taking payment, organising dispatch and delivery, tracking parcels, and managing returns or refunds.
  • Helping you out: answering questions, dealing with complaints, and settling disputes.
  • Running the site: keeping it functional, spotting fraud or abuse, and refining the experience.
  • Staying compliant: meeting tax and accounting duties, keeping records, and replying to lawful requests.
  • Marketing (with your consent where needed): sending offers, measuring how ads perform, and studying site usage through third-party analytics so our advertising stays relevant.

When We Share It

Personal data leaves our hands only where it's needed to run the business — for example with:

  • Payment processors (such as Stripe or PayPal)
  • Delivery carriers (such as USPS, UPS, FedEx, DHL)
  • Our e-commerce platform provider
  • Web analytics services
  • Advertising platforms, where you can adjust your preferences in the provider's ad settings
  • Fraud-prevention and hosting partners

We never sell or rent your personal data. Service providers act on our instructions under confidentiality and security commitments. We may also release data where the law obliges us to, or to defend our legal interests.

On top of that, the following third-party tools may collect or handle data through our site:

  • A product-review service – records your name, email, and review text when you post a review.
  • An order-tracking service – uses your order and shipping details to power parcel tracking.
  • A live-chat tool – may capture your name, email, and chat messages.
  • An analytics/ad-tracking tool – logs browsing and conversion data to measure ad performance.
  • A tag-management tool – administers the tracking scripts on our site and may pass data to connected analytics and ad services.

Each provider works on our behalf and is bound by its own privacy terms and applicable data-protection rules.

Targeted Advertising

We may use your data to show ads that suit you. You can step out of personalised advertising whenever you like through your ad provider's settings or via industry opt-out portals.

Sending Data Across Borders

Your information may be processed or held in United States or elsewhere. Whenever data crosses borders, we lean on suitable safeguards such as standard contractual clauses or equivalent legal protections.

How Long We Keep It

We hold on to personal data only for as long as it takes to complete your order, support you, satisfy legal and accounting obligations, guard against fraud, and resolve disputes. Once that need passes, the data is securely erased or anonymised.

Keeping It Safe

We apply sensible technical and organisational protections — SSL-encrypted checkout, payment handled by certified providers, and tight internal access to personal data. Full card numbers are never kept on our servers. That said, no method of sending data over the internet is ever completely secure.

Your Rights

Depending on where you live, you may be entitled to:

  • See the personal data we hold on you
  • Correct anything that's wrong
  • Ask us to delete your data
  • Receive your data in a common, machine-readable format
  • Limit or object to certain processing
  • Take back consent at any time
  • Opt out of marketing messages
  • File a complaint with your data-protection authority

To use any of these rights, email info@cisolo.com. We may confirm your identity before acting on a request.

Children

Our site isn't meant for anyone under 13, and we don't knowingly gather data from children. If we find any, we delete it promptly. If you think a child has shared information with us, contact info@cisolo.com so we can act.

Links to Other Sites

You may find links to outside websites here. We don't control their privacy practices or content, so we suggest reading their policies before sharing anything.

Updates to This Policy

We may revise this Privacy Policy from time to time for operational, legal, or regulatory reasons. The latest version always lives on this page with a fresh "Last updated" date.

Questions

Got a question about this Privacy Policy? Check our FAQ page or reach out to our support team.